FAQ

General
Q: Where can I purchase Pigeon Products in Philippines?

A: In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Metro Manila:
- SM Stores, Baby Company, Rustans Department Stores, Robinsons Department Stores, Puregold, Mothercare, Landmark,

Provinces:
- CSI Dagupan

Online:
- Lazada.com.ph
- Shopee.ph




Products
Baby Bottles

Q: What does PPSU means?

A: PPSU, or Polyphenylsulfone, refers to the type of plastic that the bottle is made from. This plastic type is very hard-wearing, highly durable and long lasting and is yellow-toned in appearance. It is a medical-grade plastic and has a very high heat resistance. This type of bottle is perfect for a high level of daily usage.

A:

  • POLYPHENYLSULFONE (PPSU) – Bottle
  • POLYPROPYLENE -Cap, Hood, Teat Pin
  • SILICONE RUBBER – Teat

A: Microwave, Steam, Boiling, Chemical, Autoclave
Heat Resistance: BOTTLE 180 degrees C
Parts which CANNOT be autoclaved TEAT, CAP, HOOD 120 degrees C

A: Both our Slim and Wide Neck teats have been designed to allow your baby to use their natural feeding motions used in breastfeeding – Peristaltic motion. Whether you decide to use Slim or Wide neck bottles comes down to personal choice and whichever your baby prefers.
There are a couple of reasons that may influence your decision though:

  • The majority of bottles used in hospital are slim neck as the pre-made formula comes in slim neck bottles, so if your baby needs to be bottle fed in hospital for whatever reason they will generally use a slim neck bottle. Once a baby is used to one style of bottle and is happy with it, it’s usually best to leave them on that style
  • If your baby has palate/mouth-related feeding issues, health professionals usually recommend using slim neck bottles for the best success
  • Some mums are influenced by their local health professionals and some will prefer slim over wide and vice versa for their own reasons
    Wide neck teats are a different design to the slim neck because they are specifically shaped to be more like a breastfeed to avoid nipple confusion.
    The lip position on slim vs wide is different. With Wide you get the same ‘Special K’ shaped lip position that you get on a breast. This is why the design of the teats is different. The slim neck teat (Peristaltic) has not been specifically made to look/feel like a breast like the wide (SofTouch Peristaltic PLUS), but both are designed to mimic the same feeding motion that babies use when breastfeeding.
    These are only recommendations and unfortunately there are no rules when it comes to what a baby will like – some may be happy to continually switch between slim and wide day to day, whilst other breastfed babies will be perfectly fine to use slim neck bottles etc. These are just guidelines to help you select the style most likely to be best but there may be some trial and error required to find out which suits your baby. The best bottle style is the one that your baby feeds happily from.

A: PP, or Polypropylene, refers to the type of plastic that the bottle is made from. This plastic type is a lighter whilst still being durable and is ‘whiteish’ in appearance. This type of bottle is perfect for a regular to low level of daily usage.

A:

  • POLYPROPYLENE (PP) Bottle, Cap, Hood, Teat Pin
  • SILICONE RUBBER Teat Sterilisation Methods – Microwave, Steam, Boiling, Chemical, Autoclave Parts which CANNOT be autoclaved
  • Heat Resistance: BOTTLE 110 degrees C
  • TEAT, CAP, HOOD, TEAT PIN 120 degrees C

A: The nipple hole and the ventilation valve (vent) on the nipple flange could be clogged with milk residues. When the hole is clogged, milk does not flow easily. This may lead to situations whereby the nipple collapses and caves in towards the bottle. To prevent this, keep the nipple hole and vent clear so that they will not be clogged with milk residues. When you wash the nipple with washing detergent, gently use your fingers to rub clean the ventilation valves and vent. Please be careful not to pull and/or wash the ventilation valve too hard as the ventilation valve or vent may split and cause leaks.

A: Silicone rubber can be slightly delicate, and sensitive to tearing. Also, since the rubber is thin at the tip of the nipple, it may tear as a result of physical force even if it has not been used so many times. The “Y Cross Cut Nipple” in particular tends to split easily, as it has notches in three directions as compared to nipples with round holes. Please use a nipple brush when washing the nipple. Push the tip of the nipple with your fingers so that the nipple brush does not break through the tip of the nipple when washing it.

A: If the vent or ventilation valve does not function properly, or your baby’s sucking power is too strong to adequately vent the bottle, it may lead to unexpected accidents such as the nipple collapsing, the nipple caving in towards the bottle, or your baby’s lips and tongue getting caught. The bubbles that appear in the bottle while your baby is drinking are a sure sign that the ventilation is working correctly. In cases when bubbles do not appear in the bottle, the nipple collapses when your baby’s mouth is not attached to the nipple, the nipple caves in towards the bottle or is dislodged; please check the following points.

For SofTouch™ Peristaltic PLUS Wide-Neck Nipple

  • Is the ventilation valve clogged by milk residues, or anything else?
    If so, please wash the valve gently with your fingers.

Peristaltic Slim-Neck Nipple

  • Is the vent clogged with milk residues or anything else?
    If so, gently use a nipple brush to clean the residues of the vent area with our PIGEON liquid cleanser. Be careful not to pierce the vent area, as widening may lead to milk leakage.
  • Does the nipple match with the baby's suction power?
    If the baby's suction power is strong and the nipple collapses, please use a nipple with the next highest milk flow after the currently used nipple.

A: In the case of the nipple hole being round, milk may gush out when you turn the bottle upside down after making the formula in the bottle. This phenomenon is caused by the air in the bottle expanding due to the warm temperature of the milk, and the milk is then pushed out. After a while, it will settle down, and the milk will start dripping instead – this is the time to bottle feed your baby. You may also remove the screw cap once after making the formula in the bottle, then screw the screw cap on again so that the air pressure in the bottle is reduced and the milk does not gush out easily.

A: Your baby’s age, duration of feeding time and drinking amount will be your guide for choosing the best nipple hole size. Babies of the same age will have different requirements. So select the best size according to the development of your baby. When your baby is taking longer times to finish drinking, even if ventilation is working well or the nipple keeps collapsing, please upgrade to the next size.

Guide for size of nipple hole of SofTouch™ Peristaltic PLUS Wide-Neck Nipple

Size Age in Months Type of Nipple Hole Feeding Time and Amount
SS Babies 0+ Months Round Hole About 10 min for 50ml
S 1 Month Old Baby Onwards Round Hole About 10 min for 100ml
M 3 Months Old Baby Onwards Y Cross-Cut Hole About 10 min for 150ml
L 6 Months Old Baby Onwards Y Cross-Cut Hole About 10 min for 200ml
LL 9 Months Old Baby Onwards Y Cross-Cut Hole About 5 min for 200ml

A: Pigeon has wide-neck nursing bottles (SofTouch™ Peristaltic PLUS Nursing Bottle and Mag Mag Training cup) and non-wide bottles (slim-neck type). Wide-neck nursing bottles are interchangeable, but they are incompatible with slim-neck nursing bottles, so they cannot be used as a set.

A: If your baby grows comfortable with one certain nipple, he or she may object if you change to a new one. Rotate the use of 2 or more nipples for about 2 months before replacing them. To prevent the nipples from becoming worn out, replace them earlier if necessary, without regard to how many times they have been used. (Regarding isoprene rubber nipples previously sold, those can be used for three to four weeks when two or more nipples alternate.) The nipples may be worn by biting. Special attention is needed for teething child.

A: Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast. So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.

A: SofTouch Peristaltic PLUS™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. If bubbles do not appear in the bottle, it means that the milk is not flowing properly, and the cap should be slightly loosened for optimal performance.

A: The recommended time for each feeding is 10-15 minutes. If your baby is taking 20 minutes or longer, you may want to switch to an M-size or Y-cut nipple.

A: Yes. Milk contains fat and protein that cannot be washed away using just plain water. Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using PIGEON liquid cleanser to wash the bottles and nipples as it is made with 100% food grade ingredients, and therefore a safer option as compared with general dish-washing detergent.


Breast Pumps & Breast feeding Accessories

Q: How long is the warranty period for PIGEON Breast Pumps?

A: All PIGEON Electric Breast Pumps come with 15 months warranty period covering the motor unit only. Kindly retain the original purchase receipt and a copy of the warranty card to qualify for the warranty.

A: When there is no suction power, please check the following. Electric Breast Pump Portable / Electric Breast Pump Pro

  • Does the flange fit your breast perfectly?
    After confirming that the flange fits your breast, turn the power on and use the pump.
  • Is the Comfort ProperFit™ flange firmly attached to the flange?
  • There is a cut at the tip of the silicone valve. Is the cut torn or widened?
    If the above is the case, please replace it with a spare valve and then use the pump.
  • Is each part assembled correctly?
  • Is the silicone valve inserted firmly (until it stops)?
  • Is the soft cup placed inside the main body?
  • Is the soft cup turned inside out or torn?
  • Is there moisture in the soft cup?
    If breastmilk or moisture from washing the pump parts sticks inside the soft cup, it may flow back to the motor and you may not be able to pump.
  • Is the flange firmly inserted in the main body?
    Manual Breast Pump
  • Does the flange fit your breast perfectly?
  • Is the Comfort ProperFit™ flange firmly attached to the flange?
  • There is a cut at the tip of the silicone valve. Is the cut torn or widened?
    If the above is the case, please replace it with a spare valve and then use the pump.
  • Is each part assembled correctly?
  • Is the diaphragm perfectly set, so as not to have a visible gap?
  • Is the silicone valve inserted firmly (until it stops)?
    In all cases, please fit your breast firmly with the flange so that there is no space between them. If there is a gap between your breast and the flange or space between improperly assembled parts, you may not be able to pump as the suction pressure will be insufficient.

A: As a rule of thumb, you should change the breast pads every 3 to 4 hours at feeding time. The rich nutrients in breast milk and the heat of your body make Breast Pads an ideal breeding ground for bacteria. Be fastidious about changing them. Breast Pads are an essential product for mothers who are breastfeeding their babies, because they catch milk that leaks out. Perfectly adjustable to the shape of your breasts, both sides feature gentle gathers and adhesive tape.


Liquid Cleanser

Q: How do I sterilize my Baby’s Accessories and Equipment?

A: There are several methods you can use to sterilise your baby’s feeding equipment.
Microwave and electric steam sterilising are the most popular.
However you can also choose more traditional methods, such as boiling and chemical sterilising.
Hospitals use the autoclave method (a big steam steriliser).

Electric steam sterilising
Electric steam sterilisers are quick and efficient, taking 8 to 12 minutes, plus cooling time. They can keep bottles sterilised for up to six hours if you leave them in the airtight steriliser with the lid closed. Many steam sterilisers can hold up to six bottles at a time, and have a rack for smaller items such as teats and dummies. At the top. Make sure bottles, teats and other equipment are placed with their openings face down.

Microwaving
Many baby bottles can be sterilised in the microwave on their own. It takes just 90 seconds to sterilise a single bottle (according to your microwave’s power). The microwaves kill bacteria and germs.
Never put bottles with their screw caps and teats on – pressure could build up inside them during the heating process and they can get deformed or break.
You can also buy steamers for microwaves. This will add the power of microwaves to the heat of steam and sterilise your bottles in just a few minutes.
However always remember that you can’t put any metallic utensil in the microwave.
Be careful when removing the lid of microwave steam sterilisers, as the inside can become very hot.
The items remain sterile for three hours if you keep the steriliser lid closed.

Dishwasher sterilising
You can sterilise your baby’s bottles in the dishwasher, but you need to use a hot programme of 80 degrees C or more. You’ll then need to fill the bottles with formula straight away. Bacteria can begin to form as soon as you take them out of the dishwasher.

Boiling
Another form of sterilising is boiling.
Thoroughly wash the teat, bottle, cap and hood. Fill a large pan with water and submerge all the feeding equipment completely. Make sure there are no trapped air bubbles inside the bottles and teats. Be careful not to crowd the pan as bottles will be damaged if they touch the sides of the pan. Bring the water to a boil, cover the pan with its lid and continue to boil for 5 minutes to complete sterilisation.
Keep the pan’s cover on until you need to use the equipment. Be aware teats get sticky and unusable more quickly from boiling, compared to other methods of sterilising.

Cold water sterilising
To cold water sterilise your baby’s bottle-feeding equipment, you will need to use a solution of water and some form of chemical able to kill bacteria and germs. Usually these chemicals contain harmful components so any object that have been soaked in this sterilising solution needs to be rinsed thoroughly and abundantly. You can buy special sterilising units or you just a clean bucket or plastic container with a lid. If you use a bucket or container, use something, such as a heavy plate, to keep the bottles and other equipment completely under the solution. You need to check that there are no air bubbles left in the bottles, and keep everything submerged for at least 30 minutes to sterilise everything.

A: Liquid Cleansers are used to remove milk stains or dirt that accumulates on baby items after usage. It does not sterilise the products. We recommend all baby items that come into contact with baby’s mouth be washed with Liquid Cleansers and then sterilised by the conventional boiling or steaming.

A: The Liquid Cleanser is made from food-grade ingredients and safe to use. Its unique low foaming formula make its perfect for easy rinsing yet at the same time the formula works well to clean away milk stains.

A: Pigeon Liquid Cleanser is a detergent, so it should not be used for sterilization. Please sterilize nursing bottles, nipples, and other parts after washing them sufficiently with the detergent by any of the following methods; sterilization by boiling, microwave steam, or with a chemical solution. In addition, when sterilizing with microwave steam, please use a special sterilization container.

A: Just like normal household detergents, it can be dispensed directly on a brush or sponge to do cleaning. It can also be used for soaking.

A: PIGEON Liquid Cleanser is the ideal and safe cleanser to be used for cleaning baby accessories such as nursing bottles, nipples, pacifiers and toys. You can even use it to wash fruits and vegetables. It contains 100% food grade ingredients, and minimises baby’s exposure to harsh chemicals. It is strong and effective against dirt and milk stains yet harmless and safe for babies. Moreover, it has anti-bacterial properties, and is proven to kill 99.99% of bacteria.

A: Please do not store it in high temperatures, humidity, or direct sunlight and use it as soon as possible after opening the package.


Sterilizer

Q: What are the parts of the manual breast pump made out of?

A:

  • POLYPROPYLENE – Pump Body, Handle, Stem, Stand/Funnel Cover, Bottle, Cap, Hood, Wide Neck Bottle Adaptor
  • SILICONE RUBBER – Milk Valve, Teat
  • TPE (SEPS) – Sealing Disc, Handle Grip

A: All tap water contains mineral deposits that are invisible to the naked eye. When heated at high temperature, water evaporates and leaves a thin layer of mineral deposits (Lime scale) on the heating plate. Such deposits look dirty and are often mistaken as rust. If deposits are not cleared regularly, it will affect the performance of your Sterilizer.

We recommend 2 ways of removing the lime scale residue:
- Lemon Juice Cleaning
- Vinegar & Water Cleaning

You may refer to the product manual for sterilizers for detailed information


Baby Wipes

Q: Each sheet of Baby Wipe comes out in a bunch, not separately. What can I do to easily take out one sheet at a time?

A: Baby Wipe is a wet tissue-style wipe, and each sheet is cut from nonwoven fabrics, then folded and stored on top of one another. Each sheet is not connected, but pulling out sheets together is possible, as the sheets contain a chemical solution and they stick easily to each other because of the moisture. In such cases, if you pull it hard towards you in a quick manner, it will be easier to take out a single sheet.

A: We make it so that its quality does not change up to two and a half years from the date of manufacturing when the product remains unopened and preserved in a normal environment. However, contents might experience sight alterations when stored in places containing high temperatures, wide-ranging changes in the temperature, humidity, and/or direct sunlight. Please do not use the product if it smells strange when the package is opened, or if it is discoloured. Please do not store it in areas with high temperatures, humidity, or direct sunlight; use it as soon as possible after opening the package.

A: Moisturizing Cloths contains lanolin (a moisturizer) and uses lattice weave fabric that catches sticky and water stools easily. Whereas for Baby Wipes (red packaging), it contains mostly pure water and uses plain weave fabric that is soft on babies.

A: Baby Wipes are recommended for use on baby’s bottom which is the most delicate body part, and they are also safe to wipe on baby’s bodies and face. However, to wipe your baby's mouth and hands after feeding, we recommend our Hand and Mouth Wipes, which contains 100% food grade ingredients.

A: Both wet tissues contain 100% food grade ingredients that are safe for babies. The main difference between these two items is in the usage occasion. Anti-bacterial wet tissue is used to disinfect feeding utensils, teethers and pacifiers, especially ideal for outdoor where soap and water are not readily available. Whereas Hand & Mouth wet tissue is gentle and safe to use on your baby’s hands face and mouth, especially during feeding.


Baby Skin Care

Q: What is the difference between baby oil & Baby Lotion? Which one should I choose?

A: Baby Oil is mainly used for baby massage, while Baby Lotion is used on a daily basis after bath to moisturize baby’s skin.


Weaning

Q: Which weaning product would you recommend if I need to bring my baby out?

A: We recommend our Feeding Dish with Spoon or Feeding Support Set. Both sets come with lids and offer you the convenience of storing baby’s food securely when you bring your baby out.

A: During dismantling and assembling of the Mag Mag Cup, the white gasket could have been placed wrongly; the protruding part of the gasket should be facing you to make the product leak-proof. Thus we recommend you checking on the position of the gasket. In particular, please check the following:

  • Is the gasket attached?
  • Are the air valves completely pressed in the "Closed" direction? Check to see whether the valves are completely set by pressing them from both sides
  • Is the straw hood completely closed? The cup is designed so that tilting causes the contents to flow out of the tip of the straw. There will be no leakage if the hood is completely closed

A: YES, you may interchange the nipples of Mag Mag Nipple Cup onto your PIGEON Wide-Neck nursing bottle as Peristaltic PLUS™ nipples are used for both Mag Mag Nipple Cup and the Wide-Neck nursing bottle.


Teethers & Pacifiers

Q: What should I do to keep my baby’s pacifier or teethers clean?

A: Hygiene is very important to a growing baby. It is good to wash your pacifiers or teethers after each use. To wash pacifiers and teethers, we recommend using PIGEON Liquid Cleansers. Follow cleaning instructions on the liquid cleanser packaging and rinse thoroughly after each wash. You can also sterilize both items if necessary, and wipe with a clean towel dipped in warm water or with our Anti-bacterial wet tissue. Always remove trapped water before use.

A: All PIGEON pacifiers/soothers currently available in the market may be sterilized by boiling, steaming in the microwave, or soaking in chemical sterilizing solutions.


Laundry Detergent

Q: Can I use PIGEON Baby Laundry liquid detergent for my front load machine?

A: Yes, you may do so as the formula of our liquid detergent is less foaming and of concentrated formula – only a small amount is needed for each wash thus it is suitable for front load machine.