Pigeon Philippines (“Pigeon Philippines”, “we”, “us”, “our”) respects the privacy of our customers (“you”, “your”, “yours”, “Users”, “customers”). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
When you subscribe to our newsletter, we ask you for your name, address, contact mobile number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will include your information in our database to provide you with updates on new product launches, events or future services on our website. We provide a means for customers to opt out of this marketing and promotional information, if they request.
Your information is stored on our website and on our cloud server.
WHEN YOU SUBMIT AN INQUIRY TO US
When you submit an inquiry via our website, we ask you for your name, demographic information, contact mobile number, email address, and other information relevant to improving our services.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email or message you several times after your inquiry in order to follow up on your interest and ensure that we have answered you to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry is stored and processed either as emails or as instant chat messages.
We do not use the information you provide to make any automated decisions that might affect you.
USAGE AND ANALYTICS INFORMATION
We use this information solely to administer and improve our Services to you. We may also use your Usage and Analytics Information in a de-identified, anonymous way in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Website, for the website’s technical administration, to increase the website's functionality and user-friendliness, and to verify users have the authorization needed for the website to process their requests.
OTHER RELEVANT SERVICE PROVIDERS
We employ other companies as authorized third-party providers to perform a function or provide services for you on our behalf. For example, a third-party service provider may send out or distribute transactional and promotional emails or materials. We may also share Personal Information to third-party service providers to fulfill orders, deliver packages, send a postal mail or electronic mail, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments and other forms of payment, operate the website, troubleshoot, and provide customer service. We will only share your Personal Information to the extent that we deem it necessary or related to such transaction or service. These third parties may have limited access to databases of user information or registered member information solely for the purpose of helping us to provide our services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose. Such agents or third parties do not have any rights to use Personal Information beyond what is absolutely necessary to assist us in providing our services.
LAW, SAFETY AND PROTECTION
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of us or our users; or (d) protect our property rights.
Pigeon Philippines takes extra measures to protect the security of your Personal Information.
Additional measures are in place to ensure the security of your Personal Information. Your Personal Information is stored on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information, such as credit card information, using Secure Socket Layer (SSL) technology to ensure that your Personal Information is safe as it is transmitted to us.
We strive to protect the privacy of our Users and their Personal Information, but no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. We cannot guarantee the complete security of information transmitted to or from our website, and are not responsible for the actions of third parties that may receive such information.